OVERVIEW
Sakura Clouds LLC Service Agreement
("Agreement"), which you should read before purchasing 'Sakura Clouds
LLC' services or products ("Services").
Confirmation of your order constitutes acceptance of this Agreement. In the
course of using Sakura Clouds LLC' ("we" or "us") services,
the customer ("you" or "your") may have disputes with us
that may arise under this Agreement.
Any disputes that may arise between you and us shall be resolved in accordance
with this Agreement.
Individually Contracted Customers
If you have a separate service contract
with Sakura Clouds , the parent company of the Sakura Clouds LLC brand.
In the event of a conflict between the terms of the contract and the terms of
this service agreement, the terms of the specific contract shall prevail.
I. Billing Generation
1.1 Prices in the shopping cart are for
preview purposes only and are subject to the bill generated at the time of
checkout.
1.2 You must make payment before the bill
is due, otherwise we have the right to close the bill.
1.3 If the ungenerated payment uses a promo
code, and the promo code has a limited number of times, it will be applied
according to the order of generating receipts;
After the number of times the discount code is used reaches the limit, a bill
without discount will be generated to you.
II. Technical Support
2.1 The work order department can provide
language support: Chinese / English.
2.2 The time limit for replying to work
orders is 48 hours, and some compensation will be given if no reply is made
within 48 hours.
2.3 We suggest that it is best to express
your needs completely at once to avoid multiple replies to the same work order.
2.4 If you select the wrong department for
a work order, a staff member will assign you to the correct department, but it
may take longer to reply.
2.5 We currently do not provide managed
services, in principle, do not provide any technical support other than server
problems and network problems.
III. Money Back Guarantee
3.1 Each customer is entitled to 1 refunds
in a 2 days without any reason, beyond which there must be a reasonable excuse.
3.2 Account balances resulting from
downgrades, festivals or events cannot be withdrawn.
3.3 Each customer is entitled to only one
original refund in a single month, and from the second refund onwards, only the
account balance will be refunded.
3.4 Due to the special nature of the
Dedicated Server / VDS product, no refunds will be made after the activation of
the Dedicated Server / VDS product (unless otherwise stated).
3.5 Full refund (minus initial setup fee)
will not be accepted if the pre-sale product has been officially launched.
3.6 Unless otherwise specified, refunds can
be made within 30 days after the product has been activated.
3.7 Refunds will not be accepted if the
Product has been activated for more than 30 days.
3.8 Customers who violate Sakura Clouds
LLC' service agreements or restrictions will not receive a refund.
3.9 Stripe and Stripe Alipay payment
method users are charged 0.1-5USD for refunds (Stripe gateway fee depends on
the paid amount).
Discontinuation of Service
4.1 If a bill is not paid by the due date,
the service will be continued for a period of 3 days and will be suspended
after 4 days of expiration.
4.2 If payment is not made 5 days after the
expiration of the service, we will delete the service and the data will not be
retrieved at that time.
4.3 While the Service is suspended, the
Service will continue to be billed as normal and may be subject to a late fee
as appropriate.
4.4 Once you have requested to cancel the
Services, they cannot be re-activated and no refunds are available (unless
otherwise stated).
4.5 Violation of the Sakura Clouds LLC
Service Agreement or related restrictions, we have the right to suspend or even
delete your service.
V. Reasonable Use Restrictions
5.1 You must read the Acceptable Use Policy
(AUP) before using our services.
5.2 By starting to use the service, you
agree to and accept all the relevant restrictions and additional terms.
Disclaimer and Fault Compensation
6.1 Inability to access (use) or loss of
data, etc. due to the customer's violation of this agreement and its additional
terms.
6.2 Inability to access (use) the services
or loss of data, etc. due to account arrears, non-renewal or forgotten renewal.
6.3 Inability to access (use) the services
or loss of data due to improper operation or other related behavior of the
customer.
6.4 Inaccessibility (use) or data loss due
to war, armed conflict, strikes, riots, insurrections and other major social
irregularities.
6.5 Due to force majeure including but not
limited to: natural disasters such as floods, earthquakes, plague epidemics,
etc., and social events such as:
War, turmoil, governmental actions, interruption of telecommunication backbone
lines, hackers, network blocking, technical adjustments of telecommunication
departments and governmental control, and other force majeure.
6.6 If the data is lost due to hard disk
failure, no compensation will be made, so please make your own backup.
6.7 If the hard disk data is lost due to
our operation error, the monthly payment user will be compensated for 1 month,
and the annual payment user will be compensated for 3 months.
6.8 The service provides data redundancy
backup (RAID1/10) as the case may be, but it can't guarantee the data security,
please do the off-site backup operation by yourself.
6.9 If the service purchased by the user
cannot be used normally due to the failure of servers, data center equipment or
other unpredictable reasons, we will compensate for the unavailability time.
We will compensate for the unavailability time and increase the service
expiration time as appropriate (except for services without SLA guarantee).
Legal Liability and Additional Terms
7.1 Purchase (use) of our services must
comply with the laws and regulations of the country where the service is
located (the country where it is located), the location of the user and the
United States of America.
7.2 The purchase of our services must use
real and valid identity information. In order to ensure the quality of our
services
We reserve the right to require customers to provide valid proof of identity.
Anyone who submits an order using fraudulent information will not be activated
and no refund will be made.
7.3 In accordance with relevant laws and
regulations, when the law enforcement agencies in the country where the service
is provided issue a valid search warrant or relevant proof, we will make every
effort to protect the rights and interests of all users.
We will cooperate with the law enforcement agency to provide the relevant data
in accordance with the law in order to protect the rights and interests of all
users as much as possible.
7.4 Additional Terms and Policies to be
Accepted When Using Services Provided by Sakura Clouds LLC' Partners or
Upstream Providers.
Internet Registration Authority: RIPE,
ARIN.
Payment gateways: Stripe, Stripe Alipay, Stripe WeChat Pay
VIII. Changes to the Terms of Service
Agreement
8.1 Sakura Clouds LLC reserves the right to
change this Agreement and its additional terms and conditions at any time
without notice to the Customer.
8.2 The new Service Agreement and
additional terms and conditions shall take effect immediately after they are
published on the Website, and any changes to the terms and conditions shall be
effective for all Customers.
8.3 If the Client does not agree with the
changed terms and conditions, he/she has the right to cancel the service, but
he/she may not ask for a refund or make changes to the service on the grounds
of non-acceptance.
Sakura Clouds LLC Terms of Service, last
modified 2024.09.24
The final interpretation of this Service Agreement is the property of Sakura
Clouds and Sakura Clouds LLC .
Copyright © 2024 Sakura Clouds & Sakura Clouds LLC All rights reserved.
